Privacy Policy

At HomeServe Academy, we take your privacy seriously. As part of the wider HomeServe Group, we’re committed to protecting your personal data every step of the way. This page explains what we collect, how we use it, and your rights.

What Information We Collect

• Name, contact details (address, email, phone)
• Date of birth and age (where required for eligibility)
• Course and grant application details, qualification evidence, uploaded documents
• Information you submit through our contact forms (enquiries, course bookings, grant queries, visit requests)
• Website usage data (e.g. IP address, browser/device info)
• Any support needs or details you choose to provide

How We Use Your Data

• To process your grant or course application
• To contact you about your application, booking, or enquiry
• To confirm eligibility, manage your booking, or request further information
• For customer support and responding to your queries
• To meet legal and grant scheme audit requirements
• To improve our services and website

Who We Share Your Data With

• The scheme administrator and grant auditor (for compliance, audit and funding confirmation)
• Course partners or awarding bodies (where required for certification)
• Third-party service providers who support our website and data systems (under strict confidentiality)
• Regulatory authorities if required by law

We do not share your individual data or candidate details with HomeServe Group or any group company for sales, marketing, or recruitment purposes.Only anonymised or aggregate data is shared for governance or business improvement, in line with our contract and legal duties. For group-wide information, see the HomeServe Group Privacy Policy.

Your Rights

• Request access to your personal data
• Correct or update your personal data
• Request deletion of your data (where appropriate)
• Object to or restrict processing
• Complain to the Information Commissioner’s Office (www.ico.org.uk)

To exercise any of these rights, email us at privacy@homeserve.co.uk.

How Long We Keep Your Data

We only keep your data as long as necessary for your application or booking, and to meet our audit or legal obligations. Typically, this is up to 7 years for grant or course applications.

Security

We use appropriate technical and organisational measures to protect your data. Access is restricted to authorised staff and your data is stored securely within the UK/EEA.

Contact

For privacy questions, contact:

Version 1.0 – Last updated: August 2025